Payment
1. What payment methods do you accept?

We accept the following credit cards : MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal, Apple Pay, Facebook Pay, or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.


2. How long does it take to process a return and receive a refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

ORDERING AND DELIVERY
1. Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping cart items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.goselly.com/register and follow the instructions on-screen.


2. Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at webmaster@goselly.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.


3. Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.


4. How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via webmaster@goselly.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.


5. Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.


6. When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.


7. What countries do you ship to?

We only ship to locations in the US.


8. How much is shipping?

Standard shipping costs $8 and expedited shipping costs $15. For all orders $50 and over (after all discounts), we offer free shipping!

PRICE
APPROX. BUSINESS DAYS
STANDARD SHIPPING
$8.00
4-14 Days
EXPEDIATED SHIPPING
$15.00
1-3 Days

9. Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

RETURNS
1. Can I return or exchange an item?

We do not offer direct exchanges on any of our products. However, if you are not entirely satisfied with your purchase, we have a return policy that is easy for our customers. Purchases can be returned within 14 days of receipt, as long as it’s undamaged, unused, and contained in its original packaging. To return, please contact us via webmaster@goselly.com with your order number and the item(s) you would like to return, and we will issue you with a return note by email. You will need to print this off and attach it to the packaging of the product when returning it to us. You will receive an email confirmation when your return is processed. The refund will be processed back to the original form of payment, and we are not able to make any exceptions. Return shipping costs back to our warehouse are the responsibility of the customer.


2. An item arrived broken! What can I do?

Please contact us via webmaster@goselly.com and include a photo of the item and a description of the damage. All damages need to be reported within 2 weeks of delivery receipt. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.