1. Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an
account, however, if you’d like to check your order history and have your shopping cart items and payment details
saved for next time. It’s quick and easy to create an account. Just visit
and follow the instructions on-screen.
2. Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order
confirmation within 24 hours, please get in touch at
firstname.lastname@example.org just in case
there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order
confirmation has been diverted there.
3. Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our
apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and
process your refund in full, as quickly as possible.
4. How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact
us straight away after ordering, via
email@example.com, we may be able
to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you
wish upon receiving it.
5. Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or
an additional product, please place a new order online.
6. When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred
shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order
hasn’t been delivered according to the expected timescales, and we will check your order status.
7. What countries do you ship to?
We only ship to locations in the US.
8. How much is shipping?
Standard shipping costs $8 and expedited shipping costs $15. For all orders $50 and over (after all discounts), we
offer free shipping!
9. Can I track my order?
APPROX. BUSINESS DAYS
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and
delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the
progress of your order online.